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Victoria Police Legacy

Cloud Migration, VoIP management, IT Support, Managed Services, Backup Monitoring, Security Monitoring, Infrastructure Support, Graphic & UX design, Website development, Secure client portal

Caring for Police Families

Victoria Police Legacy (VPL) is a charitable not-for-profit organisation that provides a range of services to police families throughout Victoria who have suffered the loss of a loved one. Should a serving or retired police officer or protective services officer, or their spouse/partner pass away, VPL is there to provide ongoing support to the spouse/partner and children.

The Challenge

Victoria Police Legacy’s existing website was in need of a major update. In particular, they wanted to:

  • Provide more information to the members and potential members of VPL about the details of services they offered and how to access these services
  • Represent more strongly the mission and key values of VPL as an organisation
  • Make the donation process to VPL more simplified

In addition, VPL wanted to add more interactivity and functionality to existing VPL members via the new website, such as the ability to update their details, register for events, or apply for grants.

VPL decided to enlist the help of Fitzroy IT to implement a complete revamp of the website, to deliver a better user experience for both users of the website and the team that manages.

Justin and the team at Fitzroy IT really delivered on our brief for a new website and that included the following must haves - bright, authentic, informative, user friendly, interactive and integrated to our CMS system. We wanted every website visitor to understand who we are, who we support, what services we provide and have the ability to engage with us.

The work we do in supporting Victoria Police families involves many facets ranging from home visits, social events, education grants, financial assistance and field officer advocacy, and Fitzroy IT was able to showcase all our services in a professional and positive way. The inclusion of police legatee stories was a real bonus as it demonstrates our positive impact and the benefits we bring to our police legatees.

A big efficiency winner is the integration with our CMS system enabling police legatees to register for events and apply for education grants online. This will save us countless hours of administration work and free up staff to do more welfare service delivery.

We went live with our new website in September 2021 and the feedback from stakeholders has been overwhelmingly positive. Thanks very much Fitzroy IT, we greatly appreciate the work you’ve done for us, not just on the new website but for all the IT support you’ve provided to us over the last five years.

Lex de Man AFSM, Chief Executive Officer Victoria Police Legacy

The Result

Fitzroy IT’s project management team worked closely with VPL at every step to build their new website. Our UI/UX and design team helped them to understand and break down the key values and messaging required for the new site and then delivered this in wireframes and design files. Our developers then proceeded to build the site on a modern CMS system that was easy to use and maintain. Comprehensive user training was then provided once the build was complete.

Fitzroy IT also integrated VPL’s existing backend CRM system with the new site, greatly reducing the administrative burden on staff. Members can now update their details, sign up for events or apply for grants directly through the website.

The new website has a bright, modern look and feel and is easy to understand and navigate. The site is straightforward for staff to update and most importantly, is a much better reflection of VPL’s values and a better representation of who they are as an organization.